Terms of Service

These Terms of Service ("Terms") govern access to and use of Puraskar (the "Service"), operated by Xigmapro Software Pvt Ltd, having its registered office at Salt Lake, Sector V, Kolkata 700091, India ("Xigmapro", "we", "us"). By registering for or using the Service, you agree to be bound by these Terms.

1. The Service

Puraskar is a software platform that lets a registered business ("Merchant") configure and run a customer loyalty program — including points, cashback wallets, a reward marketplace, campaigns, coupons, gamification, and referrals — for its own end customers ("Customers"). Puraskar provides the platform; the loyalty program itself, its rules, and the rewards offered are configured and controlled by each Merchant.

2. Accounts

Merchant accounts are created by an authorized representative of the business, who must provide accurate registration information and is responsible for all activity under that Merchant's account, including staff accounts it invites and the permissions it grants them.

Customer accounts are created when a Merchant adds a Customer to its loyalty program, or when a Customer signs in directly. Customer sign-in uses a one-time code sent to the Customer's registered email address rather than a password.

You must provide accurate information when creating an account and promptly update it if it changes. You are responsible for maintaining the confidentiality of your account credentials and sign-in codes.

3. Merchant responsibilities

• A Merchant is solely responsible for the accuracy of its own loyalty program configuration — point and cashback rules, reward catalog, campaigns, and coupons — and for honoring rewards it makes available to Customers.
• A Merchant is responsible for its own compliance with applicable law with respect to the Customer data it collects and manages through the Service, including any notice or consent obligations owed directly to its Customers.
• A Merchant must not use the Service to collect Customer data for any purpose unrelated to its loyalty program without the Customer's knowledge.

4. Subscription plans and billing

Puraskar offers a free plan and one or more paid subscription plans with additional features and higher usage limits, as described in the Merchant Portal at the time of subscribing. Merchants may upgrade, downgrade, or cancel their subscription at any time from the Merchant Portal; changes take effect according to the billing terms shown at the time of the change. Fees, once billed for a period, are non-refundable except where required by law.

5. Reward fulfillment

Where a Customer redeems points or cashback for a physical product, fulfillment is carried out by the Merchant directly or through a vendor in Puraskar's vendor network, and tracked through the Service. Xigmapro facilitates this process but is not the seller of record for Merchant-fulfilled rewards and is not responsible for product quality, shipping delays, or fulfillment disputes between a Merchant and its Customer, beyond providing the platform used to track them.

6. Acceptable use

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to another Merchant's or Customer's data; (c) interfere with or disrupt the integrity or performance of the Service; (d) reverse engineer or attempt to extract the source code of the Service, except as permitted by law; or (e) use the Service to send spam or unsolicited communications.

7. Intellectual property

The Service, including its software, design, and the Puraskar name and logo, is owned by Xigmapro Software Pvt Ltd and protected by applicable intellectual property laws. These Terms do not grant you any right to use Xigmapro's trademarks without prior written consent. Merchants retain ownership of their own business data and Customer relationship data entered into the Service.

8. Disclaimers and limitation of liability

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, to the maximum extent permitted by law. Xigmapro does not warrant that the Service will be uninterrupted or error-free. To the maximum extent permitted by applicable law, Xigmapro's aggregate liability arising out of or relating to the Service shall not exceed the amount paid by the Merchant for the Service in the twelve (12) months preceding the claim, and Xigmapro shall not be liable for indirect, incidental, special, or consequential damages.

9. Indemnification

You agree to indemnify and hold Xigmapro harmless from claims, damages, or expenses arising from your breach of these Terms or your misuse of the Service, including any claim arising from a Merchant's own loyalty program, rewards, or handling of its Customers' data.

10. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate an account that violates these Terms, engages in fraudulent activity, or where required by law, with notice where reasonably practicable. Upon termination, your right to use the Service ceases, subject to any data retention obligations described in our Privacy Policy.

11. Governing law and dispute resolution

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts at Kolkata, West Bengal, India.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after a change constitutes acceptance of the revised Terms.

13. Contact

Xigmapro Software Pvt Ltd
Salt Lake, Sector V, Kolkata 700091, India
Email: sales@xigmapro.com