How points work
Create an earning rule, record a sale, and see exactly how points are calculated — and where merchants and customers find them.
1. Create an earning rule
In the merchant dashboard, open Points and add a rule. Each rule has:
- Applies to — every sale, one product category, or one named product.
- Points per ₹1 spent — the base earning rate. 1 means a ₹1,000 bill earns 1,000 points; 0.1 means 100 points.
- Bonus multiplier — scales the rate up or down. Use 1 for normal earning, 2 for double points during a promotion. A multiplier of 0 earns nothing, so leave it at 1 unless you want a bonus.
- Minimum bill amount — bills below this earn no points from the rule.
- Expiry (days) — optional. Points from a sale expire this many days after they are earned. Leave blank for points that never expire.
- Priority and stackable — when several rules match a sale, the highest-priority rule always applies. Any other matching rule marked stackable adds its points on top; non-stackable extras are ignored.
- Active — inactive rules are skipped.
2. Record a sale
Record the sale against a customer — from Sales → New sale, AI Quick Add, a bulk CSV import, or the API. The moment the sale is saved, Puraskar works out the points:
points = bill amount × points per ₹1 × bonus multiplier
The result is rounded down to a whole number.
Worked example
Rule: 1 point per ₹1, multiplier 1, minimum bill ₹500. A customer pays a ₹1,000 bill:
1,000 × 1 × 1 = 1,000 points credited to that customer for your business. A ₹400 bill would earn nothing, because it is below the minimum.
Points are specific to each merchant: a customer has a separate balance with every business they shop at.
3. Where the merchant sees them
- Sales — every recorded sale shows how many points it earned.
- Points → customer — a customer's current balance and their full history: each credit, debit, and the balance after it.
- Manual adjustment — on that same page you can add or deduct points with a required note, for goodwill credits or corrections.
- Voiding a sale reverses whatever is left of the points it earned. Points the customer has already spent or that have expired cannot be reversed again.
4. Where the customer sees them
- The customer signs in at the customer portal with a one-time code — no password to remember.
- Their home page lists every merchant they have points with.
- Opening a merchant and choosing Points shows the balance and a history of every entry with the balance after each one.
- From the same merchant page they can redeem points for rewards.
A sale was recorded but no points appeared?
A sale never fails because it earned no points — it is saved and simply credits zero. Check these, in order:
- Is there an active rule? With no active rule, no points are earned.
- Does the rule match the sale? A category or product rule only applies to sales containing that category or product; a minimum bill amount excludes smaller bills.
- Is the bonus multiplier 0? Anything × 0 is 0. Set it to 1 for normal earning.
- Is the result below 1? Points are rounded down, so a tiny bill with a low rate (for example ₹5 at 0.1 points per ₹1) can round to 0.
Fixing a rule affects future sales only. To credit a sale that was already recorded, use a manual adjustment on the customer's Points page.
Set it up in a few minutes
Free to start — no credit card required.